I’m not always the most popular person at work, but sometimes I feel less popular than others.
A branch manager called me with a problem. It wasn’t particularly serious, but he seemed to think it was. His computer had been frozen solid for half an hour – or, rather, his computer had frozen solid half an hour ago, and he’d ignored it, so that he could phone up and say how terrible it was that he hadn’t been able to do anything for that long.
I told him to push some keys, and it sprang back into life.
“You have to admit that this isn’t really acceptable,” he said.
I tried to point out that if he, too, had pushed that same keystroke, then he, too, could have had a responsive computer immediately.
He said I was raising my voice at him.
“No, I’m sorry, I wasn’t raising my…”
And with that, he started to shout and swear at me, before slamming the phone down. Lovely. Maybe there’s a reason why he’s managerial material and I’m not.