So, as I explained yesterday, the security contractor at the office has saddled us with three “incompatible” security systems, two of which probably are compatible after all, it’s just that he doesn’t know how to get them to work together. We complained to the office manager about it. “Well, if that’s what the contractor said, that’s what’s going to happen.”
The next day, our boss comes through to visit. “What’s this about us needing three different tags for the alarms?”
We told him what we’d been told.
“It’s a bloody stupid idea. I thought they were all going to work together.” Yes, so did we. “I don’t want to have to carry three tags on my keyring.” And he wanders off, grumbling about it.
The following day, we notice the Managing Director stalking about in our part of the building, looking at the security gadgets and making “hmmm…” noises. The office manager is following him around, trying to explain how wonderful these expensive systems we’ve commissioned are.
“…you’ll have one tag for these doors, one tag for the outside doors and gates, one tag for…”
“Why do we need three different tags for everything? Why can’t we just have one?”
“The contractor says that they won’t…”
“Well, I thought we were just going to have one tag that would do everything. I don’t want…”
I tuned out, but it was clear the way the conversation was going. What makes me sigh isn’t that we always prefer contractors who have worked for us before, even when their track record is hardly promising.* It’s that the management should have spotted this coming. The contractor did give the office manager a nice thick specifications document – did the manager bother to read it at all? Didn’t he bother to ask questions about the vague parts?
* This isn’t the first time the security contractor has fitted something and then not set it up properly, because although he’s agreed to fit the system we wanted he’s not willing to learn how to configure it.