Arrg kxrrt!


Back away from the phone and breathe slowly

In which people refuse to be in the wrong

Or, the support call from hell.

I will summarise. A known nuisance. She says she’s reporting an error that she’s told me about many, many times before. I, of course, have never heard of the error message she’s reporting. I tell her the general resolution steps: click on X, Y and Z in that order. It doesn’t work, so I ask her to reboot her computer and phone back.

She phones back, ten minutes later. “I did Q, Y and Z, like you asked me to…”

I ask her to repeat, to confirm she isn’t confused.

“Yes, you definitely told me to do Q, Y and Z.”

“I’m sorry, but I thought I asked you to do X, not Q?” For one thing, Q doesn’t take you to a place you can do Y. So if you did that, you’re clearly lying about having done anything at all.

“I know what you told me to do – you definitely asked me to do Q. Now, can you just fix my computer instead of arguing about you said this and that?”

I despair, sometimes. I wonder how people who don’t listen to anything they’re told, who expect the world to organise itself around them for their own benefit, ever get to where they are in life.

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